Terms of Service

Effective date: 4 September 2026 Last updated: 4 September 2026

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1. Who we are and what these Terms cover

These Terms of Service ("Terms") are a legally binding agreement between you ("you", "User") and enblob.com ("enblob", "we", "us"), governing your access to and use of the enblob.com website, the enblob client software, applications, APIs, and any related services (together, the "Service").

By creating an account, installing the software, or otherwise using the Service, you accept these Terms. If you do not agree to these Terms, do not use the Service. If you use the Service on behalf of an organisation, you confirm you have authority to bind that organisation, and "you" refers to that organisation.

2. Nature of the Service — synchronisation, not storage

1. enblob is a synchronisation service. The Service synchronises files between your devices and one or more third-party storage backends (such as Amazon S3 or another S3-compatible service) that you select, configure, contract for, and pay for ("Your Storage").
2. enblob does not provide storage. We do not host, store, retain, or maintain copies of your files. Your files reside on your devices and in Your Storage. Your relationship with your storage provider is solely between you and that provider, under that provider's own terms, pricing, and policies.
3. enblob has no access to your data. The Service is designed so that we do not have access to the contents of the files you synchronise. We do not view, index, scan, moderate, or control your files, and we have no ability to retrieve, restore, produce, or delete data held in Your Storage.
4. enblob is not a backup service. The Service is not designed, marketed, or warranted as a backup, archival, disaster-recovery, or data-retention solution. Synchronisation can propagate deletions, overwrites, and corruption across devices and Your Storage. You must maintain independent backups of all data you care about, on media and services separate from the Service and from Your Storage.

3. Your account

1. You must provide accurate registration information and keep it up to date.
2. Your account is personal to you. It may be used only by you (or, for a Team account, by its authorised members in accordance with Section 4) and may not be shared with, transferred to, or made available to any other person. You may not share your credentials, and you must not permit anyone else to access the Service through your account.
3. You are responsible for safeguarding your account credentials and for all activity that occurs under your account, whether or not authorised by you. Notify us promptly at security@enblob.com if you suspect unauthorised use.
4. You must be at least 18 years old, or the age of legal majority in your jurisdiction, to create an account, install the software, or purchase a subscription. This age requirement does not restrict simply browsing the public pages of the enblob.com website.

4. Team accounts

1. Team plans. Certain subscription plans allow an organisation or business (the "Customer") to create a team account with multiple members (a "Team"). The Customer designates one or more administrators ("Admins") who control the Team's membership and settings.
2. Internal business tool only. Team accounts are provided solely for use as an internal resource or tool for the Customer's own business (which may be a trade, profession, charity, or other undertaking, whether carried on by an individual, a partnership, a company, or any other entity, and whether or not incorporated). By creating a Team, the Customer confirms that it carries on such a business and that the Team will be used only for the purposes of that business. Team accounts must not be used for personal, social, or household purposes, or to make content available to the public or to any person outside the Team.
3. Closed group. Team membership must be limited to the Customer's owners, officers, employees, workers, and volunteers, and other individuals (such as contractors, consultants, or auditors) specifically authorised by the Customer in connection with its business. The Customer is responsible for controlling who may join and remain in its Team, and must promptly remove members who no longer fall within this group.
4. Sharing within Teams. Any features enabling the sharing of storage configurations, folders, or other resources between users are available only between members of the same Team and must not be used to make content available to anyone outside the Team.
5. Customer responsibility. The Customer is responsible for its Team members' compliance with these Terms, for the acts and omissions of its Admins (including granting, restricting, and removing member access), and for all activity within its Team. Members acknowledge that Admins control the Team and may add or remove members and access Team-level settings and shared configurations.
6. Breach. Use of a Team account other than as an internal business tool within a closed group is a material breach of these Terms, and we may suspend or terminate the Team or any member's access in accordance with Section 16.

5. Your data and your responsibilities

1. Your data is yours. We claim no ownership of, or rights in, the files you synchronise using the Service.
2. You are solely responsible for your data, including its legality, integrity, backup, and protection, and for the consequences of storing, synchronising, or sharing it.
3. You are solely responsible for selecting, configuring, and securing Your Storage, including access credentials, bucket permissions, retention settings, versioning, and lifecycle rules.
4. You are responsible for complying with any data-protection obligations that apply to you (for example under the UK GDPR or EU GDPR) in respect of any personal data contained in the files you synchronise. As between you and enblob, you act as the controller of such data; enblob does not process the contents of your files.

6. Acceptable use

You agree that you will use the Service only:

1. in compliance with all applicable laws and regulations of the United Kingdom, of your own jurisdiction, and of any jurisdiction from which you access the Service; and
2. in compliance with the terms of service, acceptable use policies, and other rules of your chosen storage provider.

Without limiting the above, you must not use the Service to synchronise, store, distribute, or make available:

• material that is unlawful in any applicable jurisdiction, including material that infringes intellectual-property rights, child sexual abuse material, terrorist content, or material whose possession or distribution is otherwise prohibited;
• malware, or material intended to compromise the security of any system;
• material in breach of confidence, privacy rights, or export-control and sanctions laws.

You must not: attempt to gain unauthorised access to the Service or its related systems; interfere with or disrupt the integrity or performance of the Service; resell, sublicense, or provide the Service to third parties except as expressly permitted; reverse engineer, decompile, or disassemble the software except to the extent such restriction is prohibited by applicable law; access the enblob.com website by automated means such as scraping, crawling, or bulk downloading, other than indexing by a search engine that respects our robots directives, or in any way that places an unreasonable load on it; or use the Service to build a competing product by systematic copying of its features.

Sanctions and export compliance. You represent that you are not located in, ordinarily resident in, or organised under the laws of a country or territory subject to comprehensive trade sanctions, and that you are not a person designated under, or owned or controlled by a person designated under, the sanctions regimes of the United Kingdom, the European Union, the United Nations, or the United States. You must not use the Service, or permit it to be used, in breach of any applicable export control or sanctions law, and you must not make the Service available to any such designated person. The enblob client incorporates cryptographic functionality that is standard and publicly available, but the law of your own jurisdiction may still restrict its import, use, or re-export, and compliance in your jurisdiction is your responsibility. We may suspend or terminate your access immediately if we reasonably believe this paragraph has been breached, and we may be legally required to do so.

We may suspend or terminate your access immediately and without notice if we reasonably believe you have breached this Section 6. Because we have no access to the contents of Your Storage, responsibility for the material you synchronise rests entirely with you.

7. Encryption, obfuscation, and loss of keys

1. The Service may offer different modes of obfuscation and/or encryption of file names, metadata, and file contents. It is your responsibility to understand the mode you select and its limitations.
2. If you lose your password, passphrase, or encryption key, your data will be permanently unrecoverable. enblob does not hold, escrow, or have any ability to recover your keys or passwords, and cannot decrypt, recover, or reset access to encrypted or obfuscated data under any circumstances. You are solely responsible for the safekeeping of your keys and passwords.
3. No guarantee of security. While the Service uses encryption and obfuscation techniques intended to protect your data, no guarantee is given that any obfuscation or encryption cannot be broken, now or in the future, whether through cryptographic advances, implementation flaws, brute force, compromise of your devices or credentials, or otherwise. You use these features at your own risk and should assess them against your own security requirements.

8. Software licence

Subject to these Terms, we grant you a limited, non-exclusive, non-transferable, revocable licence to install and use the enblob client software solely to access and use the Service. All intellectual-property rights in the Service and software remain with enblob and its licensors. Any third-party or open-source components are licensed under their own terms.

9. Subscriptions, billing, and cancellation

1. Fees. Certain features of the Service require a paid subscription. Prices, plan features, and billing periods are described at enblob.com at the time of purchase. Fees are exclusive of VAT and other applicable taxes unless stated otherwise; you are responsible for any such taxes.
2. Auto-renewal. Subscriptions renew automatically at the end of each billing period and your payment method will be charged, unless you cancel before the renewal date.
3. Cancellation. You may cancel at any time through your account settings. Cancellation takes effect at the end of the current billing period. Except where required by law, fees are non-refundable and no refunds or credits are given for partial periods.
4. Consumer withdrawal right. If you are a consumer in the UK or EU, you may have a statutory right to cancel within 14 days of purchase. By starting to use the paid Service within that period, you request immediate performance and acknowledge that your refund may be reduced or extinguished accordingly, to the extent permitted by law.
5. Price changes. We may change subscription fees by giving you at least 30 days' notice; changes take effect from your next renewal. If you do not agree, cancel before the renewal date.
6. Non-payment. We may suspend or downgrade your account if a payment fails and is not remedied within 14 days of the due date. We will tell you before we suspend on this ground.
7. Storage costs are separate. Subscription fees cover the Service only. All storage, bandwidth, API-request, and other charges levied by your storage provider are your responsibility and are payable by you directly to that provider.
8. Free and trial access. We may make the Service, or parts of it, available free of charge under an early-access, trial, evaluation, or similar programme. Free access is provided on these same Terms, except that no fees are payable while it lasts. We may change the scope of a free programme, or end it, at any time. Free access does not entitle you to continued free access, to any particular feature, or to a paid plan on any particular terms. Introducing charges for a Service you currently use free of charge is a change to these Terms and will be made in accordance with Section 18.
9. Free access and liability. Where you use the Service free of charge, the cap in Section 13.3 is calculated on the fees you have actually paid, which may be nil. Section 13.1 continues to apply, and nothing in this Section affects statutory rights that cannot be excluded.

10. Service availability and changes

1. We aim to keep the Service available but do not guarantee that it will be uninterrupted, timely, secure, or error-free. The Service may be unavailable due to maintenance, updates, failures of third-party providers (including your storage provider), or events beyond our reasonable control.
2. We may modify, add, or remove features of the Service. If we discontinue the Service entirely, we will give reasonable prior notice where practicable. Because your files reside in Your Storage and on your devices, discontinuation of the Service does not affect your possession of your data.
3. Features labelled alpha, beta, preview, or similar are provided for evaluation, may be unstable, and may be changed or withdrawn at any time without notice.

11. Law enforcement and legal requests

1. We will comply with valid legal process (such as court orders, warrants, or other legally binding requests) from law enforcement or other competent authorities.
2. In response to such requests, we will provide the data we actually hold, which is limited to information such as account registration details, billing records, and technical/usage metadata generated by the Service.
3. We do not hold and cannot provide the contents of your files. Your files reside on your devices and in Your Storage, to which we have no access. Requests for stored content must be directed to you or to your storage provider. Where your data is encrypted, we hold no keys and have no ability to decrypt it.
4. Unless prohibited by law, we may notify you of a legal request concerning your account.

12. Disclaimer of warranties

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, THE SERVICE AND SOFTWARE ARE PROVIDED "AS IS" AND "AS AVAILABLE", WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING ANY IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY, SATISFACTORY QUALITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.

Without limiting the foregoing, we make no warranty that:

• the Service will meet your requirements or operate without interruption, error, or defect;
• synchronisation will be accurate, complete, or timely, or that files will not be lost, corrupted, duplicated, overwritten, or deleted, whether by malfunction of the software, conflicts between devices, failures of your storage provider, or otherwise;
• any encryption or obfuscation is or will remain unbreakable; or
• defects will be corrected.

Website content. Material published on the enblob.com website — including feature descriptions, comparisons, performance claims, statements about future plans, and pricing information — is provided for general information. It may contain errors or omissions, may become out of date, and may be changed without notice. It does not form part of any contract between us, and you should not rely on it as the sole basis for a decision. Where the website and these Terms conflict, these Terms prevail.

Nothing in this Section affects statutory rights that cannot be excluded under the law applicable to you, including, if you are a consumer, your statutory rights under the Consumer Rights Act 2015.

13. Limitation of liability

1. Nothing in these Terms excludes or limits liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot be excluded or limited under applicable law.
2. Subject to Section 13.1, to the fullest extent permitted by law, enblob, its directors, employees, and suppliers shall not be liable for:
   • any loss, corruption, or destruction of, or damage to, data or files, including loss caused by malfunctioning or defective software, failed or incomplete synchronisation, propagation of deletions or corrupted files, loss of encryption keys or passwords, or compromise of encryption or obfuscation;
   • any acts, omissions, outages, data loss, or security incidents of your storage provider or any other third party;
   • loss of profits, revenue, business, goodwill, or anticipated savings, or business interruption; or
   • any indirect, incidental, special, consequential, exemplary, or punitive loss or damage,
   in each case whether arising in contract, tort (including negligence), breach of statutory duty, or otherwise, and whether or not foreseeable or advised of the possibility of such loss.
3. Cap. Subject to Sections 13.1 and 13.2, our total aggregate liability arising out of or in connection with the Service and these Terms shall not exceed the greater of (a) the amounts you paid to enblob for the Service in the 12 months preceding the event giving rise to the claim, and (b) £20.
4. Your backups. You acknowledge that the exclusions and cap above are reasonable given that the Service is not a storage or backup service, that we have no access to or control over your data, that you are required to maintain independent backups under Section 2.4, and that the fees charged reflect this allocation of risk.
5. If you are a consumer, this Section does not affect any statutory rights or remedies that cannot lawfully be excluded or limited.

14. Indemnification

If you use the Service in the course of a business, you agree to indemnify and hold harmless enblob and its officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable legal fees) arising out of or connected with: (a) your data and its contents; (b) your use of the Service in breach of these Terms or of applicable law; (c) your breach of your storage provider's terms; or (d) your infringement of any third party's rights.

15. Copyright complaints

We respect intellectual-property rights. Because we do not host or have access to user files, we cannot remove content from Your Storage; infringement notices concerning stored content should be directed to the relevant storage provider. Notices concerning the enblob website or Service itself may be sent to legal@enblob.com. We may terminate the accounts of users who repeatedly infringe.

16. Suspension and termination

1. By you. You may stop using the Service and delete your account at any time.
2. By us. We may suspend or terminate your access, with notice where reasonably practicable, if: you materially breach these Terms; your use creates legal exposure, security risk, or harm to us, other users, or third parties; we are required to do so by law; you become insolvent, enter into any bankruptcy, administration, liquidation, or similar insolvency process, or have a receiver or administrator appointed over your assets; or your free account has been inactive for 12 months or more. Where the breach is material, unlawful, or creates urgent risk, we may suspend or terminate immediately without notice.
3. Effect. On termination, your licence to use the software ends and your subscription ceases (without refund, except where required by law or where we terminate without cause mid-period, in which case we will refund the unused portion of prepaid fees). Because your files reside on your devices and in Your Storage, termination of the Service does not deprive you of your data.
4. Sections which by their nature should survive termination (including Sections 2, 5, 6, 7, 11–14, 17–20) survive.

17. Privacy

Our collection and use of personal data is described in our Privacy Policy at https://enblob.com/privacy.html, which forms part of these Terms. It covers account, billing, and technical check-in data, together with the limited information collected when you visit the enblob.com website, including cookies and website analytics. For the avoidance of doubt, we do not collect or process the contents of your files.

18. Changes to these Terms

We may revise these Terms from time to time where the revision is needed to reflect a change in applicable law or regulation, a change to the Service or to the way it is provided, or a change in our business such as a reorganisation, an acquisition, or a change of supplier. For material changes we will give at least 30 days' notice by email or in-product notification before the changes take effect.

We may ask you to accept the revised Terms. Where a revision is material, we may require you to accept it in the application before you continue to use the Service, and we will record which version you accepted and when. Until you accept, synchronisation will stop. Files already downloaded to your device stay on your device and are unaffected. Files you keep as online-only are placeholders whose contents live in Your Storage rather than on your device, so while synchronisation is stopped you may not be able to open them through enblob.

If you would rather not accept. You may stop using the Service and cancel your subscription before the changes take effect, with a pro-rata refund of prepaid fees for the unused period where the change is materially detrimental to you. Declining deletes nothing: your data remains in Your Storage, under your control, and you may continue to use it there independently of enblob.

Where we do not require re-acceptance, continued use of the Service after the effective date constitutes acceptance of the revised Terms.

19. General

1. Entire agreement. These Terms (together with the documents referred to in them) constitute the entire agreement between you and enblob regarding the Service and supersede all prior agreements on the subject.
2. Severability. If any provision is found unenforceable, the remainder of these Terms remains in full effect, and the provision will be enforced to the maximum extent permissible.
3. No waiver. Failure to enforce a provision is not a waiver of the right to do so later.
4. Assignment. You may not assign these Terms without our prior written consent. We may assign them in connection with a merger, acquisition, or sale of assets, or by operation of law.
5. Force majeure. We are not liable for any failure or delay caused by events beyond our reasonable control, including acts of God, internet or utility failures, acts of government, and failures of third-party providers.
6. Third-party rights. Except as expressly stated, a person who is not a party to these Terms has no rights under the Contracts (Rights of Third Parties) Act 1999 to enforce any of their provisions.
7. Notices and electronic communications. We may give notice via the email address on your account or in-product; you may contact us at legal@enblob.com. You agree that we may communicate with you electronically, and that electronic notices satisfy any legal requirement that a communication be in writing. A notice sent by email is treated as received 24 hours after it is sent, and a notice posted in-product 24 hours after it is posted, unless we are told the delivery failed. Keeping the email address on your account current is your responsibility.
8. Third-party links. The Service and the enblob.com website may link to websites, products, or resources operated by others. Those links are provided for convenience only. We do not control, endorse, or accept responsibility for third-party sites, their content, their availability, or their privacy practices, and your use of them is at your own risk and subject to their own terms.
9. Governing language. These Terms are written in English. If we provide a translation, it is for convenience only and the English version governs in the event of any conflict.

20. Governing law and disputes

1. These Terms, and any dispute or claim (including non-contractual disputes or claims) arising out of or in connection with them or the Service, are governed by the law of England and Wales.
2. The courts of England and Wales have exclusive jurisdiction, except that if you are a consumer resident elsewhere in the UK or in the EU, you may also bring proceedings in, and rely on the mandatory consumer-protection rules of, your country of residence.
3. Before bringing a formal claim, you agree to first contact us at legal@enblob.com and attempt in good faith to resolve the dispute informally for at least 30 days.

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Questions about these Terms? Contact us at legal@enblob.com.